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Frequently Asked Questions

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My Appointment

It depends on where you’re located. Some of our locations are able to get the job done even if you aren’t home, as long as the work area is easily accessible and the team can take payment over the phone.

However, some locations do require you to be at home in order to perform the services. All in-home services must have a customer over 18 years of age present at the time of the work taking place.

On the day of your appointment with us, our friendly, uniformed truck team members will give you a call 15-30 minutes before the start of your two hour promise window.

They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.

Pricing and Payment

No, we can’t give you an exact price over the phone. Since we typically price based on the size/space/volume of work needed at your home, we need to see the items in person before we can give you an exact price. F

or some single services estimates, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite assessment here.

We base our price on the size/space/volume of the work you’re requesting as well as other materials or expenses that may be required to do the work.

Our prices vary based on location and there is a minimum charge for our teams to work on your property, which can different in each location, based on a number of factors, including local regulations and disposal fees.

We offer single item pricing for certain items such as grass gutting, window cleaning and other home maintenance outside of our Home Management Plans.

For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total cost of delivery and installation on your property.

No, Custodia is a paid service, but it’s a one-stop-shop for all your home maintenance needs. You pay one upfront price, and we take care of everything from picking up materials to sweeping up after the job. No hidden fees!

Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.

We visit your property to give you the most accurate pricing possible. Our friendly team will review what needs to be done and quote you a price. If you’re not happy with the quote, no worries! Just let us know, and we’ll be on our way—no strings attached.

Service and Location Info

Yes, we’re fully insured! We have insurance covering damages to both persons and property for every single booking.

It varies across our locations, but many of our franchises work both weekends and weekdays. Our call centre is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.

Absolutely! We offer our Gold Seal Guarantee, which means we’re not satisfied until you are. Any issues? We’ll make it right. Call 1833 410 4357.

We work with trained and insured employee and contractor service providers. Our platform is responsible for pairing the right service provider with the right project and will connect you with the right help automatically.

We work both weekends and weekdays. Our call centre is open 24-7, except for major holidays, and you can always book online to find an appointment time that works for you. Or call us at 1833-410-4357.

Visit our service areas page to see if we’re in your area! If you don’t spot your city or town, keep an eye out—we’re constantly growing and could be near you soon!