Welcome to Custodia, the platform designed to connect seniors in need of home maintenance, yard work, and errand services with dedicated gig workers like you, whom we call our “Helpers.” This policy outlines how we operate, and we require all our Helpers to abide by it.
1. The Custodia Platform:
Custodia is responsible for finding and managing customers. We have developed a proprietary platform for Helpers to receive and manage work, communicate with customers, and handle payment transactions. Custodia also provides customer service and manages all work bookings, scheduling, and rescheduling when necessary. Our role is to facilitate the work so that you, as a Helper, can focus solely on delivering the service.
2. The Helper’s Role:
As a Helper, your responsibility is to deliver the service you have committed to provide. Once a gig is confirmed, you will be required to complete it professionally, timely, and to the best of your ability. Communication with customers is facilitated through our platform, and we expect all Helpers to communicate respectfully, promptly, and professionally.
For every customer request you fulfill, Custodia retains 30% (thirty percent) of the total value as compensation for the services we provide. This includes customer acquisition, management, providing and maintaining the platform, customer service, scheduling, booking jobs, and communication. The remaining is your income, which will be transferred to you via the payment method you have provided in your Helper profile.
4. Rescheduling and Cancellations:
In case of issues that might require rescheduling or cancellation of a gig, Custodia will handle all the necessary arrangements with the customer. We ask that you promptly notify us through our platform in such instances to ensure seamless customer service.
5. Compliance with Policies and Laws:
As a Custodia Helper, you are required to comply with all the policies set out by Custodia and abide by all applicable laws and regulations. Non-compliance may result in immediate termination of your account and possible legal action.
In the event of a dispute between a Helper and a customer, Custodia will act as the mediator. We reserve the right to make final decisions in the interest of fairness, safety, and service quality.
7. Changes to this Policy:
Custodia reserves the right to modify this policy at any time. We will notify all Helpers of any changes and expect continued compliance as a condition of using our platform.
By joining Custodia as a Helper, you acknowledge and agree to these terms. We thank you for your service and dedication to helping seniors in our community.