CALL NOW! FREE SENIORS HOTLINE 1-833-410-HELP

1.  Your Privacy, Our Commitment

Custodia, a service owned and operated by Custodia Inc. (“we,” “us,” or “Custodia”), has created this privacy policy to demonstrate our firm commitment to protecting your information and informing you about how we handle it. This privacy policy only applies to transactions and activities in which you engage (“Transactions”), and data gathered, on the Custodia web site (the “Site”), and does not apply to any other web site or offline point of contact between Custodia, or any other company, and customers. Please review this privacy policy periodically as we may modify it from time to time. This privacy policy was last revised on October 5th 2019. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

Custodia takes all reasonable precautions to maintain the security of any information obtained from and about you regardless of the format in which it is held.

We have comprehensive security controls to protect against unauthorized use, alteration, duplication, destruction, disclosure, loss or theft of, or unauthorized access to your personal information.

2.  Your IP address

Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.

3.  Cookies

Like most websites, the Site uses cookies to keep track of your activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests, to save your password, and if you choose, to save other personal information so you do not have to re-enter it each time you visit the Site.

4.  Information we collect from you

In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect profile information (i.e. information that could be used to contact you such as full name, postal address, phone number and email address), site-specific sensitive information (e.g. passwords), demographic information (e.g. postal code, hometown, gender, purchase history information and age), public information such as user ratings and reviews and a user name from you. [Please note that nowhere on the Site do we knowingly collect profile information from children under the age of 18.] The Site also provides you with the opportunity to save, in a customer account, [work requests, notes, invoices, quotations, appointments, etc] and other related information available for you to view on the Site in connection with our services. A collection of such information that is so saved in a personal account is referred to elsewhere in this privacy policy as “Special Information.”

5.  Information other web sites collect from you

On the Site, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites’ business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

6.  How we use Personal Information

We use your Personal Information (also called “profile information”) to help us efficiently perform Interactions on the Site, to contact you when necessary in connection with Interactions, to inform your work quotations and assessments, and to send you information and other [[1] promotional] materials for Custodia goods or services.  We carefully select the information we send to you and attempt to send you offers or other information that are of value to you, such as updates on issues that may concern you, new services, research, articles, tools and local benefits you may want to connect to. The Site provides you with the option of declining to receive offers from us by “opting-out” of receiving this type of communication. You will find this option at the bottom of all of our email communications and can use it to opt out at any time.

Subject to the above, you can rest assured that we will never sell your email or give it any third party without your express permission.

Your profile information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Custodia Inc.  We may also disclose specific information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of Custodia or other visitors to the Site. We also may disclose your profile information to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control. However, all of these parent, subsidiary and affiliated legal entities and businesses that receive your profile information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such profile information.

Any third party with whom we are allowed to share your profile information is authorized to use your profile information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your profile information by them.

Please read the information below under the heading “How We Use Public Information, Reviews, Ratings and User Names” to learn how we may make some of your profile information accessible to the public via the Site or via other means.

7.  How we use financial information

We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of Transaction that uses financial information, on the Site, or by phone you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your Transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the Transaction. By purchasing, or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you that we are not responsible or liable for any of their actions or omissions.

8.  How we use demographic information

We use demographic information to tailor the Site and communications to the interests of our users. We may share demographic information with advertisers and other third parties ([2] “Sponsors”) so that they can tailor their advertisements and communications to the appropriate audience. We will only provide your demographic information to Sponsors on an anonymous and aggregated basis.

9.  How we use public information, reviews, ratings and user names

Custodia does not make any user information public, however will respond to public reviews and will post customer testimonials to the Site.

10.  How we use Special Information

This information, which we deem as “Special Information” includes, but is not limited to:  information relating to personal diaries, older[3]  adult profiles, health, social, financial and medical records, points accumulated through the Site’s reward system; and, draw[4]  and prize winning history, information set as ‘private’ by individual members.  Special Information is under high-security and has much greater privacy protection than other types of information such as profile pictures and activity feeds, and is treated by us like “Personal Information” (discussed above in Section 6).  It is thus not made available to the public, under any circumstance.

11.  Our security precautions, location of information

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the countries in which these computer networks are located may not have privacy laws as protective as the laws in your country.

12.  How you can access and update your email preferences, personal information and public/private designations

If you need to update your account with us, email service [at] custodia.com or call 1-833-410-4357

13.  Your Trust, Our Guarantee

An important measure of our privacy protection policies and procedures is your perception of your informational privacy.

If at any time you have questions or comments about the way we handle your personal information, please contact us at service [at] custodia.com. 

We will do our best to respond to your queries and resolve any concerns you may have.