1. Your Privacy, Our Commitment
Custodia takes all reasonable precautions to maintain the security of any information obtained from and about you regardless of the format in which it is held.
We have comprehensive security controls to protect against unauthorized use, alteration, duplication, destruction, disclosure, loss or theft of, or unauthorized access to your personal information.
2. Your IP address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
4. Information we collect from you
5. Information other web sites collect from you
6. How we use Personal Information
We use your Personal Information (also called “profile information”) to help us efficiently perform Interactions on the Site, to contact you when necessary in connection with Interactions, to inform your work quotations and assessments, and to send you information and other [ promotional] materials for Custodia goods or services. We carefully select the information we send to you and attempt to send you offers or other information that are of value to you, such as updates on issues that may concern you, new services, research, articles, tools and local benefits you may want to connect to. The Site provides you with the option of declining to receive offers from us by “opting-out” of receiving this type of communication. You will find this option at the bottom of all of our email communications and can use it to opt out at any time.
Subject to the above, you can rest assured that we will never sell your email or give it any third party without your express permission.
Any third party with whom we are allowed to share your profile information is authorized to use your profile information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your profile information by them.
Please read the information below under the heading “How We Use Public Information, Reviews, Ratings and User Names” to learn how we may make some of your profile information accessible to the public via the Site or via other means.
7. How we use financial information
We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of Transaction that uses financial information, on the Site, or by phone you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your Transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the Transaction. By purchasing, or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you that we are not responsible or liable for any of their actions or omissions.
8. How we use demographic information
We use demographic information to tailor the Site and communications to the interests of our users. We may share demographic information with advertisers and other third parties ( “Sponsors”) so that they can tailor their advertisements and communications to the appropriate audience. We will only provide your demographic information to Sponsors on an anonymous and aggregated basis.
9. How we use public information, reviews, ratings and user names
Custodia does not make any user information public, however will respond to public reviews and will post customer testimonials to the Site.
10. How we use Special Information
This information, which we deem as “Special Information” includes, but is not limited to: information relating to personal diaries, older adult profiles, health, social, financial and medical records, points accumulated through the Site’s reward system; and, draw and prize winning history, information set as ‘private’ by individual members. Special Information is under high-security and has much greater privacy protection than other types of information such as profile pictures and activity feeds, and is treated by us like “Personal Information” (discussed above in Section 6). It is thus not made available to the public, under any circumstance.
11. Our security precautions, location of information
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the countries in which these computer networks are located may not have privacy laws as protective as the laws in your country.
12. How you can access and update your email preferences, personal information and public/private designations
If you need to update your account with us, email service [at] custodia.com or call 1-833-410-4357
13. Your Trust, Our Guarantee
An important measure of our privacy protection policies and procedures is your perception of your informational privacy.
If at any time you have questions or comments about the way we handle your personal information, please contact us at service [at] custodia.com.
We will do our best to respond to your queries and resolve any concerns you may have.